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City Office: 515-832-9151 | Utility Office: 515-832-9141

COVID-19 Information

The City of Webster City is working with local, state and federal partners to keep the community informed about COVID-19, a novel coronavirus. 

This page will be updated with news and resources as more information becomes available. 

City announces building inspection service guidelines in response to COVID-19

March 31, 2020


In response to the COVID-19 virus, the City of Webster City facilities are closed to the general public including the Inspection Department at City Hall.  Building Inspection Services has outlined the following guidelines to assist builders and developers in limiting interactions in the field during this time.

PERMITS: All permit applications are available online and applications continue to be required to be submitted electronically. You can find all the permit applications for Building and Trade Permits on the City website.

BUILDING INSPECTION SERVICES: Building Inspection services will continue, with some restrictions in place to protect the safety of the public, our builder and contractor partners, and our employees.

General guidelines for all inspections:

  • When scheduling any inspection, call the Building Inspector, Cory Simpson, at 515-832-9139 (w) or 515-297-1305 (cell).
  • We will limit exposure to as few individuals on site as possible. We request that only the sub-contractor or General Contractor be present on site at the time of inspection. You will be asked basic health screening question(s) about the people on the job site.
  • Building Inspection Services staff may evaluate the risk before proceeding with any scheduled inspection. In order to follow State direction on social distancing, no more than 10 people in a group, with 6-8 feet of distance between people.

No Modifications: Inspections that will occur as normal:

  • Exterior footings, foundations, decks, accessory structures.
  • Residential and commercial projects where structure is unoccupied.
  • In general, any new unoccupied construction project or outside project where exposure can be limited.
  • Exterior sewer and groundwork
  • Unoccupied commercial and residential projects
  • Electrical service
  • Temporary electrical service

Modifications: Inspections that will be adjusted for public safety:

  • Interior residential/commercial where occupants are present will be determined on a case-by-case basis when inspection is requested. We will evaluate the health and safety issues and determine the best course of action. Depending on the project, photos, videos, live video or other documentation of the area may be considered to determine compliance.
  • High risk facilities such as hospitals, health care centers, day cares, or schools will be determined on a case-by-case basis. We will evaluate the health and safety issues and determine the best course of action. Depending on the project, photos, videos, live video or other documentation of the area may be considered to determine compliance.
  • All other projects that may pose a hazard from exposure to more than 10 or more individuals who pose a risk will be determined on a case-by-case basis. Depending on the project, photos, videos, live video or other documentation of the area may be considered to determine compliance.
  • Mechanical / Plumbing / Electrical health and safety issues including no heat, no water, no electrical will be evaluated and prioritized. We will work with subcontractors on limiting risk during inspections.
  • Inspections of appliance replacements such as furnaces and water heaters in single family dwellings will be suspended until further notice. The contractor may provide photos or other documentation of the work and email to Cory Simpson at csimpson@webstercity.com

We want all our citizens, staff, contractors and developers to get through this difficult time while still making positive progress in our community.  Stay safe and please follow the recommendations established by the Centers for Disease Control (CDC) and the Hamilton County Health Department.

 

View the official press release.

City takes additional steps to assist residents during COVID-19

March 24, 2020

Effective immediately, the Utility Office will not be mailing out late payment notices, delivery of disconnect slips nor will we be disconnecting water or electric service for non-payment until further notice. In addition, the 1.5% penalty assessed for late payment will be waived until further notice.

The City is putting these procedures in place to help the residents and businesses that may be experiencing financial hardship due to the COVID-19 virus. It is important to note that the bill amounts are not being forgiven.

We are encouraging customers to call the Utility Office at 832-9141 if they are in a hardship to work with the office and to set up a payment plan.

Until further notice, the City is also limiting employee exposure and are not permitting them to enter homes unless an emergency.

We appreciate your patience while these necessary actions are taken to protect the health and safety of our citizens and staff which is critical to mitigating the spread of the Coronavirus.

If you have any questions or require any additional information, please contact:

Jeff Sheridan, City Manager at 515 832 9151 or citymanager@webstercity.com.

View official press release.

City staff to rotate on shifts in response to COVID-19

March 24, 2020

In an effort to respond to the current COVID-19 circumstances, as well as to be prepared should the situation worsen, effectively immediately the City Public Works Department has been divided into two teams which will alternate two weeks on and two weeks off, sheltering in place.  Public Safety will continue to operate under a regular schedule.  City Hall staff are also divided into two teams and will rotate on a one week in the office, one week out except for the City Manager.

We appreciate your patience while these necessary actions are taken to protect the health and safety of our citizens which is critical to mitigating the spread of the Coronavirus.

If you have any questions or require any additional information, please contact;

Jeff Sheridan, City Manager at 515 832 9151 or citymanager@webstercity.com.

View official press release.

DPS AND DPH explain legal authorities under Disaster Emergency Proclamation

March 18, 2020

To support the Governor’s Proclamation of Disaster Emergency pursuant to Iowa Code sections 29C.6, 135.140, and 135.144, the Iowa Department of Public Safety and Iowa Department of Public Health are providing the following guidance in the enforcement of this order.

The Proclamation contains a number of orders issued by the Governor in conjunction with the Department of Public Health, including orders related to the closure of:

All restaurants and bars. Food or beverages may continue to be sold if delivered to customers off the premises or if such food or beverages are promptly taken from the premises, such as by carry-out or drive-through services.

• All fitness centers, health clubs, health spas, gyms, and aquatic centers.

All theaters or other performance venues at which live performances or motion pictures are shown.

All casinos or other facilities conducting pari-mutuel wagering or gaming operations.

• All facilities that conduct adult day services or other senior citizen centers.

It further prohibits social, community, spiritual, religious, recreational, leisure, and sporting gatherings and events of more than 10 people. This includes parades, festivals, conventions, and fundraisers.

View the entire release

View the official Public Health Proclamation

City to issue reserved parking spots for dining pickup

March 17, 2020

 

Today, Governor Reynolds issued a State of Public Health Disaster Emergency, mandating that effective Noon today, March 17, 2020, and continuing until 11:59 p.m. on March 31, 2020, all restaurants and bars are hereby closed to the general public except that to the extent permitted by applicable law, and in accordance with any recommendations of the Iowa Department of Public Health, food and beverages may be sold if such food or beverages are promptly taken from the premises, such as on a carryout or drive-through basis, or if the food or beverage is delivered to customers off the premises.

In an effort to support our local restaurants in meeting these new requirements, the City of Webster City is accepting requests from establishments to install temporary signs reserving up to two parking spots for pickup/takeout service. To request signs, please call the City Manager’s Office at (515) 832-9151.

We appreciate your patience while necessary actions are taken to protect the health and safety of all Iowans and which are critical to mitigating the spread of the virus.

If you have any questions or require any additional information, please contact:

Jeff Sheridan, City Manager
515 832 9151 or citymanager@webstercity.com

 

View the official press release.

Utility Department updates amid City response to COVID-19

March 17, 2020

View in Spanish


METHODS OF PAYING YOUR UTILITY BILL IF YOU CANNOT PAY AT THE COUNTER:

  1. Online Electronic Payments – a link is provided on the city website at webstercity.com to take you to Xpress Bill Pay or you may go directly to xpressbillpay.com  If you have not already set up an online account you will need to do this prior to making your first payment.  During this time, all standard service fees will be waived.

You may call the city office at 515-832-9141 to speak with a staff member to help with the process.  Staff hours are 8:00 a.m. – 5:00 p.m. Monday-Friday.

Your banking institution should have an online option called bill pay.  Call or go to their website for more information.

  1. Drop Box – we have a drop box located on the west side of the Municipal Building which is located at 400 2nd Please include your remittance stub which is the top portion of your utility bill.  If you have lost the bill please include your name, address and phone number with your payment.  We recommend using checks and/or money orders.
  1. Mail – you can use the provided return envelope included in your utility bill mailing.  If you have lost the bill, please mail to:  City of Webster City, P.O. Box 217, Webster City IA  50595 and include your name, address and phone number to ensure it is applied to the correct account.

TO ADD, REMOVE OR CHANGE UTILITY SERVICE – Call 515-832-9141


Due to COVID-19 outbreak the following departments will be locked and not open to the public.  If you need assistance, please call:

Police Department: 911 for emergency, non-emergency 515-832-9166

Fire Department: 911 for emergency, non-emergency 515-832-9131

Line Department: 515-832-9159 or 515-297-1307

Street Department: 515-832-9123 or 515-297-1620

Wastewater Plant: 515-832-9185

Water Plant: 515-832-9146

Webster City Police Department announces changes in their daily operations due to COVID-19

March 16, 2020

In response to the COVID-19 crisis, the Webster City Police Department is announcing changes in their daily operations during the duration of City Hall’s closing.  The Police Department will continue to provide services to the community while taking precautions to keep their staff safe.

Effectively immediately, the following changes will go into effect:

     • Both the north and south entrances to the Police Department lobby will be closed.  If an individual needs to speak with an officer, they are to call the Police Department business line at 515-832-9166.  Every effort will be made to handle the matter over the telephone. In the event the matter can’t be handled over the phone, an appointment will be made for an officer to meet the individual at the Police Department.

    • Payments of fees and fines are to placed in the Utility Office Drop Box on the west side of the City Hall building.  Payments will not be accepted at the Police Department window.

     • Fingerprint services will be suspended while City Hall is closed.  

     • Prescription drug collection and drop off will be suspended while City Hall is closed.

The Police Department wants to clarify that the only changes in their daily operations will be those conducted one-on-one at City Hall. There will be no disruption in safety services being provided to the community as officers and staff will remain on duty twenty-four hours a day, seven days a weekMarch.

Webster City COVID-19 response

March 16, 20202

In response to the current COVID-19 pandemic, the City of Webster City is making the following changes effective immediately;

     • City Hall will be closed to the public. All utility and other City payments may be made to the drop box located on the west side of City Hall.

     • Fuller Hall will be closed at least until April 20th.

     • All City operations, buildings and locations are also closed to the public. Please contact by phone or email your questions, issues or concerns.

     • All City boards and commission meetings are canceled until further notice. Meetings may be scheduled to be held via phone or virtual meeting platform.

     • All City staff work-related out of town travel is canceled.

If you have any questions or require any additional information, please contact:

Jeff Sheridan, City Manager at
515 832 9151 or citymanager@webstercity.com

For up-to-date information regarding the Coronavirus, please click on one of the following links:

Iowa Department of Public Health

Hamilton County Public Health

Center for Disease Control and Prevention