Due to a delay in the arrival of the electric meters, the start date for electric meter installation has been rescheduled from October 2023 to January 2024.
Water meter installation is anticipated to begin in January. HydroCorp will be reaching out to residents late November, first of December with their scheduling process.
The City will announce and identify the electric meter changeout locations via route numbers. If staff discovers your electric meter is located inside, instructions for scheduling will be left on your door.
On your utility bill, you will find your account number. The digits BEFORE the decimal reflect your route.
Example: If your account number is 9.000000.01 – then you are on route 9.
The City of Webster City is working with technicians from HydroCorp to perform the community wide replacement program of all current water meters and reading devices. The goal of the meter replacement program is to update the community’s water meter infrastructure. This replacement program will help to ensure continuing accuracy and functional operation of the meter reading system.
The HydroCorp technician will be identifiable with a company shirt and identification badge. Appointments for the meter installation MUST BE SCHEDULED through the approved third-party contractor, HydroCorp who specializes in community-wide installation programs.
Customers must ensure a fully operable shut off valve on inlet / city side prior to the appointment. However, it is recommended that both valves are operational. If the inlet valve leaks or fails during the meter replacement, it is the property owner’s responsibility to replace or repair the valve.
If it is found to be unsafe to exchange the meter due to accessibility or because of obvious deterioration of the valve, the meter exchange will have to be rescheduled after the property owner has made the necessary repairs. Customers may replace/repair the valve themselves or contract a plumber of their choosing. HydroCorp and the City of Webster City will not complete the repair work.
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Advanced Metering Infrastructure (AMI) is an integrated system of equipment, communications and information management systems for utilities to remotely collect customer water and electric usage data in near real time. It has multiple benefits including more informed customers who would have the ability to monitor their water use in near real time, increased operational efficiency, and the ability to make better data-driven decisions.
This project will involve installing new electric and water meters in our entire service territory. The new equipment (smart meters) will allow us to provide improved service, operational savings, and better billing information.
The Webster City Line Department will complete the electric meter installations tied to this project. The City anticipates beginning the electric meter change outs late fall 2023. The City will deliver door hangers notifying you in advance when staff is expected to be in your area. Be on the lookout for the door hangers with information pertaining to your area.
The City has outsourced the AMI water meter installation with an experienced licensed Master Plumber by the name of HydroCorp. Their installation process will be slightly different than the electric. In the next few months, you will receive an introduction letter from HydroCorp defining their process and requesting that you schedule an appointment.
For community protection, HydroCorp will have photo idenfication cards to present to anyone with concerns.
There will be no additional customer bill charges.
No. The radio transmission operates in compliance with Federal Communications Commission (FCC Regulations) to avoid interference with other electronic devices.
Smart meters utilize RF technology and represent no known health hazards and emit significantly lower exposure levels than most other typical devices that emit RF, such as cellular phones, wireless routers and microwave ovens.
Smart meters are now the industry standard. All customer homes and businesses will be upgraded to the AMI. The efficiency of our billing, technology, and operations systems will rely on this technology. Existing meters will become obsolete, hurt efficiencies, and drive-up costs.
The City’s Inspection Department will inspect your valves free of charge! Please call 515-832-9139 to schedule an appointment.
The City has provided various utility bill inserts and provided information in the Daily Freeman-Journal’s September Our Town publication that provided information to help residents understand the process and answer their questions.
A public forum was held on September 25th and a second public forum has been set for December 6, 2023, in the Webster City City Council Chambers to allow residents to ask their questions in person and speak to City personnel. A flyer was shared throughout the community including through local news channels and on social media to promote this event to local residents.
No. The homeowner will not need to make an electrical panel upgrade.
We will have meters to accommodate our renewable customers.