Customers wishing to establish service will need to complete a customer application and pay deposit or submit a credit reference at the Utility Office in City Hall.
Residential customers are required to do one of the following before service will be established:
Business/Commercial Customers are required to pay a deposit that is determined by highest utility bill in the past 12 months at that location. Minimum deposit for this is $200.00. This deposit will stay on the account until closed.
If service needs to be turned on the same day as the application is completed, the application needs to be at City Hall prior to 2:00 pm.
Customers must contact the City of Webster City Utility Billing Office in person or by phone to discontinue service. Utility Billing office is located at City Hall. Disconnection of service can be done on the same day of notification as long as it is before 2:00 PM. A meter reading will be obtained on the date requested. If property is a rental the City has three (3) business days to contact a Landlord.
Final bills are created once a month and are due upon receipt.
An additional deposit may be required if bills at the new address are higher, based on customers payment history.